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The Dean Trust - -236 days remaining
Closing Date 31/12/2018


Dear Applicant

Thank you for your interest in the position of IT User Support Officer at Ashton on Mersey School, Cecil Avenue, Sale, M33 5BP.

The position is predominantly based at Ashton on Mersey School, although the successful candidate will be required to work at all the schools/academy sites within the current and future Trust and to travel to other venues as and when required.

Salary – Band 3 Point 17-21 £18,672-£20,541 per annum. Actual salary £18,672

  • 25 hours per week 8am – 4pm
  • Full time including during school closure periods
  • 25/30 days paid holiday per year (dependent upon length of service)
  • Local Government Pension Scheme – Greater Manchester Pension Fund


Please find below a job description and person specification.

If you would like to learn more about The Dean Trust, please visit thethedeantrust.co.uk.

Method of Application

The preferred method of application is electronically via email to recruitment@thedeantrust.co.uk. All applications must be made using the Dean Trust’s application form.  Applications will be shortlisted for interview and the HR Department will contact those applicants who are selected.


Closing Date

Applications received after the closing time of 10am Monday 3rd December 2018 will not be considered. 


The Dean Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.

If you have any questions please contact us on 0161 973 1179 or email recruitment@thedeantrust.co.uk. Thank you again for your interest in working for The Dean Trust.  We look forward to hearing from you.

Human Resources Department





Cecil Avenue, Sale, Cheshire, M33 5BP

t:     0161 973 1179

e:    office@thedeantrust.co.uk

w:   www.thedeantrust.co.uk

Registered in England 8027943 VAT Registration 195 3889 46

The Dean Trust is a company limited by guarantee.


The information contained below is to help staff understand and appreciate the work content of their post and the role they are to play in the operation.  However, it should be noted that whilst every effort has been made to outline all the duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail.  Broad headings may therefore have been used, in which case all the usual associated duties are included in this job description.

Job title


User Support Officer


Reporting to


Group IT Director


Main purpose of job

To provide reactive hardware, software & peripheral support to all Teaching & Learning staff, Governors, visitors and third parties in line with School and Trust requirements.


Key responsibilities:

·        To provide first line hardware, software and peripheral support to all Trust staff, students, third party visitors and Governors

·        To complete helpdesk incident & problem requests in line with internal policies and procedures, ensuring compliance with these at all times

·        To take reactive support of all user operated IT & proactive support of AV equipment, ensuring that downtime through consumable life expectancy is kept to a minimum

·        To work collaboratively across the Turs, to share information within the IT department (through the production & use of knowledge base articles and user guides)

·        To escalate repairs to the local on-site Lead IT Engineer

·        To understand the essential requirements of complex networking systems

·        To provide Operating System level support in Windows 7. 8. 8.1 and all current versions of Microsoft Office

·        To report security breaches (such as anti-virus, content filtering, unauthorised access attempts) to the Group IT Manager if discovered during routing operation

·        Ensure teaching & learning requirements are met at their local site(s) and provide support in the delivery of this alongside the on-site Lead IT Engineer


All employees have the responsibility to:

·       Ensure any documentation produced is to a high standard and is in line with the brand style

·       Be aware and comply with all policies and procedures relating to safeguarding, child protection, health, safety and security, confidentiality and data protection, reporting all concerns to the appropriate person

·       Participate in training and other learning activities as required

·       Participate in the school/academy Performance Management process

·       Provide appropriate guidance and supervision and assist in the training and development of staff as appropriate

·       To promote the area of responsibility within the school/academy and beyond

·       To represent the school/academy at events as appropriate

·       To support and promote the school/academy ethos

·       To undertake any other duties and responsibilities as required that are covered by the general scope of the post

·       To undertake any other reasonable duties at the request of the Chief Executive Officer and Headteacher

All post holders must comply with The Dean Trust professional standards for leaders and managers. The job description will be reviewed as necessary as part of the Performance Management process and is subject to modification and amendment at any time after consultation with the post holder


Education and qualifications


·        Educated to GCSE including A*-C in Maths and English Language and an ICT related subject



·        Educated to degree level within an ICT related subject

·        Microsoft and/or other ICT professional qualification




·        Previous experience in an ICT helpdesk/ICT role

·        Experience supporting a range of technologies including but not limited to; laptops, PC’s iPads, surfaces, projectors and IWB’s

·        Ability to diagnose and repair a variety of hardware and software issues such as failed hard drives, smashed laptop screens and software errors/alerts

·        Experience in the creation of users within Active Directory & Exchange

·        Experience working with third party contractors and solutions providers



·        Experience in a busy multi-site ICT helpdesk

·        Experience of System Centre Endpoint Protection

·        Experience creating clear, concise and professional user guides, knowledge base articles and technical reference guides



·        Detailed understanding of the latest Microsoft Windows Operating Systems and Microsoft Office packages


·        Knowledge of deploying images through WDS


Skills and abilities


·        Clear, concise and methodical worker with the ability to work both on their own and as part of a team

·        Ensure that are compliant with internal processes and procedures

·        Approachable, confident and articulate – the post holder will need the ability to convey technical issues/resolutions to users with a varying level of IT knowledge

·        Analytical and methodical

·        Ability and willingness to take ownership of tasks and work as a member of a team

·        The willingness to share knowledge with team members, superiors and users

·        Owner of a car/vehicle – ability to travel between sites as required



·        Ability to change priorities quickly as required by line manager

·        Understanding of when an incident/problem needs to be escalated to the next level of support


More Information: http://www.thedeantrust.co.uk